Return & Exchange Policy
At ZAKH, we strive to ensure a seamless shopping experience. Our Return & Exchange Policy complies with The Consumer Protection Act, 2019, E-commerce Rules, 2020, and all applicable Indian laws.
Important Note: Some products may have return policies different from what’s listed below. In such cases, the product page policy takes precedence.
General Terms & Conditions
1. Timeline for Returns & Exchanges
You must file a return or exchange request within 7 days of receiving your order.
2. Returns
- Eligible orders can be returned
- Refund to source or bank account provided in case of COD
3. Replacement / Exchange
- You may request a replacement or exchange for eligible orders
- If the replacement product is unavailable, the order stands cancelled
4. Cancellation of Orders
- Prepaid orders cancelled before dispatch will be refunded to the original payment source within 30 days, as per RBI Refund & Chargeback Regulations
- Prepaid Returns: The entire amount will be refunded back to your original payment mode
- Cash On Delivery: The refund will be initiated to the bank account provided by you at the time of raising the request
Important Information on Returns
1. Free Pick-Up Service for Returns
Our preferred method is free pick-up, available in select pin codes.
2. Pick-Up Attempt & Self-Shipping
- We make a maximum of two pick-up attempts
- If both fail, you must self-ship the product to us
- We’ll reimburse up to ₹100 to the source account for your shipping cost
3. Return Eligibility Criteria
- Item must be unused, unwashed, with all original tags, stickers, and packaging intact
- Failure to comply may result in rejection of the return request
4. Quality Check
- ZAKH refunds only after returned products pass a quality check at our warehouse
- Processing takes 6–8 working days after the product is received
Compliance with Indian Consumer Laws
- Consumer Protection Act, 2019 – Transparency in return policies
- E-Commerce Rules, 2020 – Defines seller obligations and consumer rights
- Legal Metrology Act, 2009 – Accurate product descriptions and conditions
- RBI Guidelines on Refunds – Regulates refund timelines for prepaid orders
We strictly follow Indian law to protect your consumer rights and ensure fair trade.
Contact for Return Queries
If you have any return-related concerns, reach out to us:
Email: contact@zakh.in
ZAKH e-COMMERCE PRIVATE LIMITED
LIG FLAT NO 3, G/F, PH II, SEC 18B, DWARKA, NSIT DWARKA, SOUTH WEST DELHI
DELHI, INDIA, 110078
We aim to keep your return experience hassle-free while protecting your consumer rights.